Kylie Harker

Squirrel Business Hub Founder

Kylie Harker

Kylie works with businesses to implement robust systems and processes so they can make decisions based on numbers, increase conversion, provide more consistent service and better measure the activities and results of their team. She has an ability to identify growth opportunities and implement strategies to achieve them and loves innovation, change and connecting business owners to tools to streamline their operations.

With experience across a number of industries, including fashion, retail, hospitality and events, Kylie understands what your business needs to achieve your goals. She also understands that you need guidance to choose, implement and train your people successfully, which is why she started Squirrel Business Hub.

Kerryn Sonnet

Operations Manager

Kerryn Sonnet

Kerryn oversees all CRM implementation and ongoing project work. She is passionate about CRM and one of only two Zoho CRM Certified Consultants in Australia. She has worked with a variety of CRM systems over the last 13 years, including six years of intense Zoho CRM deployment.

Kerryn is committed to implementing CRM to help business owners grow and prosper. She works closely with you to ensure that the platform you use integrates with and streamlines your sales and marketing processes. Her consulting knowledge and ability to work with (and train) your team will help to integrate CRM seamlessly into your business culture.

Emily Power

CRM Consultant

Emily Power

Emily is a small-business enthusiast who uses her knowledge and experience of computers, systems and administration to help clients set up and get the best out of their CRM system.

Having worked in the personal assistant and virtual assistant world for more than 12 years, Emily is organised, efficient and tech savvy. Her industry experience includes finance, recruitment and health, which gives her a good understanding of how different types of businesses function, as well as the skills to customise our clients’ systems for ease of use and a smooth and efficient workflow.

Trina Colville

CRM Consultant

Trina Colville

Trina brings to her role an in-depth knowledge of Zoho CRM from a user’s perspective. She also has a background in accounting, a Master’s degree in marketing, and 15 years’ experience working within a range of businesses – all of which have combined to give her a clear understanding of the needs of the user and the problems they might encounter, as well as of business requirements and the importance of having the right systems in place.

With these skills and experience, Trina has the expertise to guide you through every stage of acquiring a new platform – from needs analysis, through set-up and training, and finally to trouble-shooting and ongoing support.

Rod McLean

CRM Consultant

Rod McLean

Rod brings to his role extensive experience in operations, infrastructure and data warehousing, and a thorough understanding of cloud systems. A certified Prince2 practitioner, he has managed large and small infrastructure projects, implementations and upgrades, as well as onshore and offshore teams.

With his sound technical knowledge, ability to manage complex projects, thoroughness and commitment to quality, Rod is well qualified to guide and support our clients throughout their CRM journey.

Nicole Klonaris

CRM Consultant

Nicole Klonaris

Nicole has over 15 years’ experience in digital and innovative marketing, sales, strategic business development, administrative management and customer relations. She has implemented a variety of CRM systems, including Zoho, and is adept at learning new systems quickly.

Nicole’s experience, both as a business owner and in high-level management with start-ups and established businesses, across industries including FMCG (fast-moving consumer goods), luxury goods, service, retail, transport and consulting, has provided her with a wealth of knowledge and a deep understanding of the challenges businesses face. Her expertise, combined with a passion for providing effective solutions, ensures that our clients are in capable hands.

Steve Kato

CRM Consultant

Steve Kato

With expertise in team leadership, account management, client relations, sales and new business development, Steve has an excellent understanding of business processes. He has a solid track record in improving customer satisfaction and an in-depth knowledge of Zoho CRM from a user’s perspective. His passion for business technology and an enthusiastic energy will not let him rest until he’s found the solution!

Steve has many years’ experience in food service wholesaling and retailing and has worked all over Queensland.

Jenni Opie

Support Desk Coordinator

Jenni Opie

With more than 15 years of FMCG (fast-moving consumer goods) experience in a variety of roles, including account management, sales, logistics and operations, Jenni has developed a wealth of knowledge and expertise in helping organisations big and small to grow their business sustainably.

Jenni has a strong customer focus and a passion for understanding the unique needs of every client. These qualities, along with her experience, help Jenni to find efficiencies and streamline processes to add value to your business, often beyond the scope of the initial requirements, and provide all the support you need.

Sarai Tyrrell

CRM Support Services

Sarai Tyrrell

Sarai brings to her role a strong administration and customer service background. With previous experience of CRM systems, she has a clear understanding of how a CRM can and should work for you.

Sarai has a Bachelor of Business Management and a diploma in tourism management and gained her experience and knowledge through industries such as retail, tourism and transport. Her strengths lie in administration and her ability to support the Squirrel team to ensure that your CRM is created and works for you and your business exactly as you’d like it to.

Yogeeta Ramchandani

CRM Support Services

Yogeeta Ramchandani

Yogeeta has more than 10 years’ experience in customer service and administration, including CRM implementation and bookkeeping (Xero), and roles as executive assistant and personal assistant. With a Bachelor of Commerce and a diploma in IT, she has worked in IT, banking, SMEs and not-for-profits, and has a clear understanding of how different industries and businesses work and where our clients are coming from.

Yogeeta’s skills and experience, along with personal strengths such as excellent organisational skills, attention to detail and a genuine caring nature, ensure that she is able to provide our clients with all the support they need to achieve the best results from their CRM system.

Michael Toogood

Integration Specialist

Michael Toogood

Michael scopes and develops third-party integrations to help our clients get their business systems working together. He is highly experienced in all aspects of web development and adept in the use of PHP/MySQL, XHTML/CSS and Javascript/AJAXH.

With 15 years’ experience in IT roles including support and app development, and having worked for Australian and international clients in industries such as finance, he has a clear understanding of our clients’ business requirements and how to meet them.

Shawn Taylor

Developer

Shawn Taylor

With a background in network infrastructure, server structure and multiple programming languages, Shawn can handle just about any coding language required.

Shawn has worked for several large clients, on repairs, upgrades and maintenance, as well as for smaller companies who need help building a proper scope for new works from scratch. He thrives on the complicated – and if it’s in any way related to IT, he probably does it.

Elizabeth Tatham

Communications Officer

Elizabeth Tatham

Elizabeth researches, writes, edits and publishes Squirrel’s blog posts, case studies and other web content, social media updates and training materials, and develops eDM campaigns.

With extensive experience in education and as an editor in book and magazine publishing, she is able to produce content that is clear and accessible to the intended audience, and expressed in plain English. Elizabeth also works with clients to develop their content and evaluate projects.

The extended Squirrel team

Ali Presswala

Integration Specialist

Ali Presswala

Ali is a certified Zoho developer and full-stack enthusiast specializing in PHP/ MySQL, HTML/CSS and Javascript/AJAXH.

After studying mathematics at university, Ali began his career as a user-interface and graphic-design engineer, later moving into back-end development. With this broad range of experience, Ali is able to turn his hand to a wide variety of development tasks.

Nayan Jain

Developer

Nayan Jain

Nayan has more than five years’ experience in web development, specialising in PHP, MySQL, HTML, CSS and JavaScript.

Nayan began his career as a software engineer after completing his MCA (Master of Computer Science). He has worked on various PHP frameworks, including CodeIgnitor, as well as on WordPress and e-commerce platforms. He also has expertise in third-party integrations.

Vinita Pawar

Developer

Vinita Pawar

Vinita is a developer with expertise in preparing web services for mobile applications, building ERP and accounting systems and customising CRM systems.

Vinita completed her Master of Computer Application in 2013. Since then, she has worked as a software engineer with technologies including PHP, MYSQL, PHP frameworks including CodeIgniter and Slim, and jQuery and JavaScript.

Sarita Johan

Business Consultant & Nextpond Software Implementation Specialist

Sarita Johan

Sarita is one of our Nextpond software implementation specialists and is Nextgile BPA certified. A highly successful solution creator specialising in foundation work, communication, change and business systemisation, she has held roles within medium to large businesses in Australia and Europe, across a variety of industries.

Sarita has a talent for teaching people to be excellent in their area of expertise by providing them with tools and bullet-proof strategies. With her no-nonsense approach, commitment, drive and passion she is able to help people to overcome any limitations and fears that may be holding them back.

Get in touch today to see how we can improve your business efficiency! 1300 780 757