Kylie Harker

Kylie Harker

Squirrel Business Hub Founder

Kylie Harker

Kylie works with businesses to implement robust systems and processes so they can make decisions based on numbers, increase conversion, provide more consistent service and better measure the activities and results of their team. She has an ability to identify growth opportunities and implement strategies to achieve them and loves innovation, change and connecting business owners to tools to streamline their operations.

With experience across a number of industries, including fashion, retail, hospitality and events, Kylie understands what your business needs to achieve your goals. She also understands that you need guidance to choose, implement and train your people successfully, which is why she started Squirrel Business Hub.

Away from the office, Kylie likes to unwind in the yoga studio or while walking her dog Oscar on the beach.

Suze Macrae

Operations Manager

Suze Macrae

Suze is a highly capable project manager and administrator. She oversees our operations with a passion for problem-solving and creating order, always striving to gain a clear understanding of an issue before finding the most efficient route to the solution.

Having spent more than 15 years in business administration, across startups to mid-sized companies, and with extensive experience in sales and marketing, Suze understands the crucial role that CRM systems play in improving efficiency and supporting growth. Driven by a desire to enable businesses to reach their full potential, she employs her unique combination of energy and calm to ensure that operations run smoothly and our clients receive all the support they need to achieve their goals.

Suze unwinds by exercising, hanging out with friends and baking up a storm in the kitchen.

Nicole Klonaris

CRM Consultant

Nicole Klonaris

Nicole has over 15 years’ experience in digital and innovative marketing, sales, strategic business development, administrative management and customer relations. She has implemented a variety of CRM systems, including Zoho, and is adept at learning new systems quickly.

Nicole’s experience, both as a business owner and in high-level management with start-ups and established businesses, across industries including FMCG (fast-moving consumer goods), luxury goods, service, retail, transport and consulting, has provided her with a wealth of knowledge and a deep understanding of the challenges businesses face. Her expertise, combined with a passion for providing effective solutions, ensures that our clients are in capable hands.

Nicolas Ajmone

CRM Consultant

Nicolas Ajmone

Shannon Savage

CRM Support Services

Shannon Savage

Shannon is our help desk gun. Having worked on busy help desks and supported teams across several sites – in person, on the phone and via ticketing systems – he is adept at trouble-shooting, liaising with IT suppliers and implementing solutions quickly in order to minimise disruption. Naturally helpful and calm under pressure, he will go the extra mile to ensure that clients receive the support they need to keep their systems running. With experience in implementing reporting systems, he also understands the bigger picture.

Shannon has a Bachelor of Information & Communication Technology, with a major in Business Systems & Network Technology, from Swinburne University. Off duty, he’s a keen photographer, DJ and web designer, and enjoys visiting his home town of Echuca and boating on the Murray River with friends.

Michael Toogood

Integration Specialist

Michael Toogood

Michael scopes and develops third-party integrations to help our clients get their business systems working together. He is highly experienced in all aspects of web development and adept in the use of PHP/MySQL, XHTML/CSS and Javascript/AJAXH.

With 15 years’ experience in IT roles including support and app development, and having worked for Australian and international clients in industries such as finance, he has a clear understanding of our clients’ business requirements and how to meet them.

To relax, Michael likes to escape into the outdoors, where he enjoys camping and hiking.

Bryce Robertson

Software Developer

Bryce Robertson

A key part of Squirrel’s integration team, Bryce develops software for automating our clients’ CRM processes and getting their business systems working together seamlessly. He attends consultations in order to gain a full understanding of client requirements and offer a developer’s perspective on what’s possible and how we can achieve the best outcome for their business.

Bryce is proficient in C, Java, Python and JavaScript, as well as Linux (Ubuntu/Mint), git, NodeJS, OpenMP, OpenMPI, Android Studio and SQL Workbench, and holds a Bachelor of Science in Computer and Software Systems from the University of Melbourne.

A quick study, critical thinker and self-confessed perfectionist when it comes to problem-solving, Bryce loves understanding how things work and how they can be made better. Perhaps not surprisingly, he enjoys tinkering with new and old computers and technology in his spare time. He is also an avid supporter of the Hawthorn football club.

Jonathan Young

IT Support Technician

Jonathan Young