Customer ratings and reviews are the leading influencer in a buying decision. Understanding and improving every touch point in your customer journey are therefore critical to the success of any business.
Nextpond is a simple yet powerful process software that enables small businesses to gather clear, actionable feedback from customers, enhance the customer experience and ultimately drive growth. A lightweight BPA system modelled on the Nextgile business methodology, it is quick and easy to install and intuitive to use.
- Links touch points to process, making it easy to identify and focus on areas needing improvement.
- Displays smoothly on any device – desktop, tablet or mobile – and can be used without an internet connection.
- Notifies team immediately when improvements are added to processes.
Implementing and using the software is simple and intuitive:
1. Choose your touchpoints
Your customers experience your business through a series of interactions called touch points. Adding your touch points to Nextpond allows you to easily receive ratings from your customers that will help you to understand where in the customer journey improvements can be made.
2. Build your framework
Enter your departments and roles into the system. You don’t have to start with your entire business – simply focus on areas that relate to the touch points you added in step one.
3. Add key processes
A process is really just a simple recipe for doing a task. Creating a process in Nextpond is easy and fast. Just add the steps and load your content. Nextpond then links your touch points to your processes, providing you with an instant view of where improvements need to be made.
Simply add your team and assign them roles. Everything they need to see will automatically appear.
Nextpond will then track your team’s progress to give you clarity. It will also provide you and the team with an overall client quality rating so that you can work together to lift your score.
Want to know more?
To find out more, visit the Nextpond website or watch this introductory video:
Keen to try before you buy?
Nextpond offer a FREE 30-day trial here.
Squirrel is teaming up with Nextpond to provide process technology and services to support your team’s real-world performance and your customers’ experience. Our Nextgile BPA-certified Nextpond specialist Sarita Johan will guide you through your Nextpond implementation and provide training and support.
If you would like to understand your customers better and improve their experience, book a free consult today.